14 DAY RETURNS
Because sometimes you change your mind. Returns are accepted on full-price merchandise. Returns are also accepted on the 10% Sign Up discount for The Eleventh online store.
The original swing tag is required to be attached and the product must be unused and in mint condition. Once the item arrives in our warehouse, it will be assessed and your pending return request will be approved on the basis of the return conditions being met.
Login into our returns portal here: http://theleventh.returnscenter.com
Simply login into our returns portal (http://theleventh.returnscenter.com) and follow the prompts. Please note our returns are via Australia Post and are charged at a $15 flat rate Australia wide.
Depending on your location, rates will be calculated through the returns portal (http://theleventh.returnscenter.com).
Can I return sale items?
Unfortunately, no. Items on sale are for final sale with no returns, exchanges or store credits granted.
Do you provide a full refund?
Yes. Based on our return conditions being met, we provide a full refund on full-price merchandise. Your return will be processed via the method of payment made on the purchase less the original shipping fee if there was one.
Can I return it to a store?
No. Online returns must be returned via the online return portal.
Can I exchange my order?
We don’t currently offer exchanges.
How do you process a return payment?
It is processed via your original method of payment, including Afterpay.